Privacy Policy

ESA Letter New York values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information obtained through our website and related services. By accessing or using our site, you agree to the terms outlined below. If you do not agree, you should refrain from using this website.

Information Protection

We maintain the confidentiality, integrity, and security of customer information through the following measures:

  • Restricting employee access to sensitive data.
  • Enforcing internal policies and procedures.
  • Implementing security programs designed to prevent unauthorized access.

No third parties are permitted to collect personally identifiable information regarding your online activities through our website. Personal information is only retained to the extent necessary to provide the services you request.

Information Collected

We may collect and retain the following categories of information:
Personal Information: Name, email address, phone number, mailing address, date of birth, ESA details (including type, number, and history).

  • Payment Information: Card or bank account details required for payment processing.
  • Health Information: Any health-related information you provide or that is generated through your use of our services.
  • Account Information: Data entered during registration, used to verify account ownership and maintain user credentials.
  • Location Data: General identifiers (IP address, zip code) as well as GPS-based location information, where applicable.
  • Website Data: Analytics relating to site usage, including page views, traffic patterns, frequency of visits, browser type, and operating system. These analytics do not include personally identifiable information.
  • Cookies: Used to enhance user experience and provide customized content. Users may disable cookies; however, this may limit personalized features.
  • Email Lists: Newsletter subscription data. Subscriber email addresses are not disclosed to unauthorized parties.
  • Public and Voluntary Sources: Information obtained through surveys, contests, giveaways, social media platforms, and publicly available databases.

Children’s Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect data from children. If it is determined that a user is underage, their access will be restricted, and any related data will be deleted.

Data Security and Retention

We utilize industry-standard encryption and security measures to protect information during transmission and storage. Personal data is retained only as long as required to:

  • Fulfill contractual or service obligations.
  • Comply with legal or regulatory requirements.
  • Protect and enforce legal rights.
  • Maintain accurate business and financial records.

Disclosure of Information

Personal information may be shared in the following circumstances:

  • To contact you regarding your account or services.
  • With service providers and partners who perform functions on our behalf.
  • With affiliates or business partners for operational and promotional purposes.
  • In connection with mergers, acquisitions, financing, or the sale of assets.
  • As required by law, regulation, legal process, or governmental request.
  • To enforce applicable agreements or policies.
  • To protect the rights, safety, and security of our company, our users, or the public.
  • Only if you authorize us to do so.

User Rights

All users, including California residents under the California Consumer Privacy Act (CCPA), are entitled to request the following information:

  • Categories of personal information collected.
  • Sources of personal information collected.
  • Business or commercial purpose for collection or disclosure.
  • Categories of third parties with whom information is shared.
  • Specific personal information collected about you.

Users may also request the deletion of personal information, subject to applicable legal and operational exceptions. Verified requests will be processed in compliance with this Privacy Policy.

Communications

We may contact you regarding services, updates, or offers via:

  • Email.
  • SMS text messages.
  • Telephone calls.
  • Automated calls or text messages.

Contact Information

For questions regarding this Privacy Policy or to submit a data request, please contact us at: info@esaletternewyork.com